Privacy policy

Last updated: 8/24/23

This Privacy Policy explains how Cole Harlan (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from coleharlan.com (the “Site”), or otherwise interact with us (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

Information We Collect

The personal information we collect depends on how you interact with our Site and Services. “Personal information” means any data that can be used to identify you directly or indirectly.

Information You Provide to Us

  • Contact details: name, email address, phone number, billing/shipping address
  • Order details: order history, payment confirmation, delivery information
  • Account information: username, password, and security details
  • Shopping activity: items viewed, added to cart, or saved to wishlist
  • Customer support: any information you choose to share when contacting us

You may choose not to provide certain information, but this may limit your ability to use some features of our Services.

Information Collected Automatically (Cookies & Usage Data)

We automatically collect certain details about how you interact with our Services, such as:

  • Device and browser type
  • IP address and network information
  • Pages viewed, clicks, and site navigation
  • We use cookies, pixels, and similar technologies for these purposes. You can control cookies through your browser settings, though disabling them may affect functionality.

Information From Third Parties

We may receive information about you from trusted partners, such as:

  • Shopify (which powers our store)
  • Payment processors (e.g., credit/debit card details, billing information)
  • Marketing or analytics providers who help us improve our Services and advertising
  • Any third-party information is treated in accordance with this Privacy Policy.

How We Use Your Information

We use your personal information to:

  • Provide Services: process payments, fulfill orders, handle returns/exchanges, and manage your account.
  • Communicate with You: send order confirmations, shipping updates, and customer support responses.
  • Marketing & Advertising: send promotional emails or messages, and personalize product recommendations.
  • Security & Fraud Prevention: detect and prevent fraudulent activity, maintain account security, and protect our Services.

Sharing Your Information

  • We may share your information in limited circumstances, including:
  • With service providers who help operate our business (IT, payment, fulfillment, customer support).
  • With marketing and advertising partners, including Shopify, to show relevant promotions.
  • If required by law, in response to legal requests, or to protect our rights and users.
  • During business transactions (e.g., mergers, acquisitions, or asset transfers).
  • We do not sell or share sensitive personal information for profiling.

User-Generated Content

If you submit reviews or other content to public areas of our Site, it will be publicly accessible. Please use discretion when sharing information.

Third-Party Links

Our Site may include links to external websites not operated by Cole Harlan. We are not responsible for their privacy practices, and we encourage you to review their policies.

Children’s Data

Our Services are not directed at children. We do not knowingly collect information from individuals under 16. If you believe a child has provided personal information, contact us to have it removed.

Data Security & Retention

We take reasonable measures to safeguard your information, though no system is 100% secure. We retain data only as long as needed for business, legal, or contractual purposes.

Your Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your personal data
  • Request corrections or deletion
  • Request data portability
  • Restrict or withdraw consent for processing
  • Manage email preferences (unsubscribe anytime from promotional emails)
  • We may require verification before fulfilling certain requests.

International Users

Your information may be transferred and processed outside your home country, including the United States, under appropriate legal safeguards.

Complaints

If you have concerns about our handling of your personal information, please contact us. You may also have the right to lodge a complaint with your local data authority.

Contact Us

For questions or to exercise your rights, contact us at:
support@coleharlan.com